Associate Telecalling

Orange Mantra is looking for Associate Telecalling to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone

A typical job description for a telecaller includes the following responsibilities :

• Make outbound calls to customers to promote products and services, or follow up on recent purchases
• Respond to customer inquiries and provide information about products and services
• Resolve customer complaints and provide appropriate solutions
• Keep records of all customer interactions and transactions, updating customer information in a database as necessary
• Meet and exceed sales and customer satisfaction targets
• Continuously improve product and service knowledge to provide accurate information to customers
• Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings
• Follow all company policies and procedures, including those related to confidentiality and data security
• Participate in training and development opportunities to improve skills and knowledge
• Adhere to schedules and work efficiently under pressure to meet deadlines

Skills Required

Databases, Customer Service, Telecalling, Customer Inquiries, Cold Calling