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Associate - NDR Calling

Associate - NDR Calling

ConfidentialDelhi, India
8 days ago
Job description

You should apply if you have :

  • Fluency in both Hindi and English (mandatory).
  • Confidence and politeness in handling high call volumes.
  • Experience in customer service, logistics, or a calling profile.
  • Ability to handle 300–400 calls a day efficiently.
  • Strong verbal communication and interpersonal skills.
  • Attention to detail and accuracy in data entry and system updates.

You should not apply if you :

  • Cannot speak fluently in English and Hindi.
  • Are not comfortable making 300+ calls per day.
  • Lack patience and politeness while interacting with customers.
  • Cannot work under pressure or in a fast-paced environment.
  • Do not have basic computer literacy or typing skills.
  • Skills Required :

  • Excellent spoken communication in Hindi and English.
  • Strong listening and problem-solving abilities.
  • Proficiency in using CRM tools and MS Excel.
  • Ability to manage high call volume and multi-task.
  • Polite, professional, and customer-focused attitude.
  • What will you do

  • Make outbound calls to customers whose orders have failed delivery attempts.
  • Verify and validate courier remarks (NDR) provided against the undelivered shipments.
  • Understand and resolve customer issues or concerns related to the delivery.
  • Coordinate with the logistics team for re-attempts, address corrections, or customer instructions.
  • Maintain detailed call records and update the system with accurate remarks post-calling.
  • Escalate delivery-related issues to the concerned team, if required.
  • Follow the daily calling targets and TAT (Turnaround Time) for issue resolution.
  • Provide courteous and effective customer support during interactions.
  • Ensure every call is handled with empathy, politeness, and professionalism.
  • Work closely with internal teams to reduce RTO (Return to Origin) and improve delivery success rate.
  • Work Experience : Minimum 2 year experience in customer support or logistics calling role preferred.

    Working days : Monday - Saturday

    Location : Okhla Phase 1, Delhi (Work from Office)

    Perks :

  • Friendly atmosphere
  • High learning & personal growth opportunity
  • Flexible Timings
  • Diverse work environment
  • Why Nutrabay :

    We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life's best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup that's revolutionising the health industry.

    Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty that will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.

    About Nutrabay :

    Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers uptill now and our family is constantly growing.

    We have built a complex and high converting eCommerce system and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.

    Funding :

    We raised $5 Million in a Series A funding

    Skills Required

    Proficiency in using CRM tools, Excellent spoken communication, Strong listening and problem-solving abilities, Ability to manage high call volume

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