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Application Support Engineer (L2)
ConfidentialGurgaon / Gurugram30+ days ago
Job descriptionRespond to customer concerns with timely updates and professional communication. Facilitate calls to understand and resolve client-reported issues effectively. Ensure effective ticket lifecycle management and internal coordination for resolution. Work flexibly in a 24x7 environment while maintaining strong time and task organization.
Key Deliverables :
- Provide customer support through multiple channels while adhering to SLAs and SOPs.
- Troubleshoot issues using tools and technical skills (Linux, SQL, Shell scripting) and coordinate with backend teams.
- Capture, document, and manage tickets and queries using tools like JIRA and email.
- Publish reports and maintain trackers to provide updates and ensure process compliance.
Role Responsibilities :
Skills Required
Linux, Sql, Application Support, Mysql, Oracle
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Application Support Engineer • Gurgaon / Gurugram
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