Hotfoot - Applications Support Engineer

Job Summary :

We are seeking a proactive and detail-oriented engineer to provide technical and functional support for enterprise applications. The ideal candidate will troubleshoot application issues, maintain system stability, ensure smooth operations, and act as a liaison between end-users, technical teams, and vendors.

Key Responsibilities :

• Investigate and resolve application-related incidents and service requests
• Monitor application health, logs, and alerts using tools like Splunk, Nagios, AppDynamics, or native monitoring solutions
• Perform root cause analysis and implement permanent solutions for recurring issues
• Manage user access, roles, and permissions across supported applications
• Coordinate with development, infrastructure, and QA teams for issue resolution, enhancements, and deployments
• Participate in application upgrades, patching, and release management activities
• Document known issues, troubleshooting steps, SOPs, and user guides
• Support batch job monitoring and data integrity validations
• Ensure SLAs and KPIs are met for incident, request, and change management

Technical Skills Required :

(ref : hirist.tech)