Applications Support Engineer

Job Description :

We are seeking a skilled Senior Application Support Engineer to join our team and ensure the smooth deployment, operation, and support of business-critical applications. This role involves managing application and database deployments, resolving production incidents, improving system stability, and collaborating with cross-functional teams. The ideal candidate has a strong background in cloud-based production support, monitoring, and troubleshooting within distributed systems.

Key Responsibilities :

• Plan and execute application and database deployments in line with Change Management processes.
• Troubleshoot and resolve real-time production incidents, ensuring timely communication and escalation.
• Drive root cause analysis (RCA) and lead post-incident reviews.
• Implement and optimize system monitoring and alerting tools.
• Ensure system stability, performance, and adherence to defined SLAs.
• Identify opportunities for process improvements and contribute to operational excellence.
• Maintain up-to-date support documentation and knowledge articles.
• Collaborate with product owners and technical teams to resolve issues efficiently.
• Participate in 24 / 7 on-call rotation for critical :
• Bachelors degree in Computer Science, IT, or a related field.
• 5+ years of experience in application or production support, preferably in cloud environments (GCP).
• Strong knowledge of system monitoring, incident management, and troubleshooting tools.
• Proficient in Windows / Linux / Unix environments.
• Hands-on experience with Apache, IIS, and SQL queries.
• Familiarity with scripting (Python, Shell) for automation is a plus.
• Excellent communication and stakeholder management skills.
• Experience with tools such as JIRA, Confluence, PagerDuty, Jenkins, GitHub, and O365 is desirable.

(ref : hirist.tech)