Senior Application Support Engineer

Job Qualifications :

• Proven experience in Application support
• Bachelors degree in computer science, Information Technology, or a related field.
• 5+ years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP, Azure or AWS)
• Knowledge of incident management, system monitoring, and troubleshooting methodologies.
• Experience with Incident Management tools is required
• Understanding of production systems, system architectures, and distributed systems.
• Hands-on experience with monitoring tools.
• Proficiency in Windows / Linux / Unix environments and system administration.
• Hands-on experience with Apache and IIS for application support.
• Ability to query SQL databases for application troubleshooting, reporting and deployments.
• Awareness of scripting languages (e.g., Python, Shell) for automation and troubleshooting.
• Solid communication and interpersonal skills to engage with stakeholders.
• Ability to work under pressure and manage incidents in a fast-paced production environment.
• Desirable : CI / CD pipelines and tools (e.g., Jenkins, GitHub).
• Desirable technologies : JIRA, Confluence, Pager Duty, Uptrends, Teams, O365

(ref : hirist.tech)