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Application Support Engineer - OpenEdge

AnvetaNoida

19 days ago

Job description

Roles and Responsibilities :

We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL / 4GL). The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications. The candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.

Shift Timings - 8 pm to 4 am IST

Key Responsibilities :

Provide L2 / L3 support for applications built on Progress OpenEdge.
Monitor application performance and ensure system availability.
Analyze and resolve incidents, service requests, and problem tickets within SLAs.
Perform root cause analysis.
Handle batch processes, jobs, and scheduled tasks.
Coordinate with development teams for bug fixes, enhancements, and release deployments.
Support application upgrades, patches, and migration activities.
Maintain accurate documentation of issues, resolutions, and standard operating procedures.

Required Skills & Experience :

Strong hands-on experience with Progress OpenEdge (ABL / 4GL) in a support environment.

Good understanding of Progress Database concepts and performance troubleshooting.

Experience in incident management, problem management, and change management.

Familiarity with UNIX / Linux commands and scripting.

Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).

Strong troubleshooting, analytical, and communication skills.

Good to Have :

Knowledge of integration with APIs / web services.

Experience in working with global support models

Basic knowledge of SDLC / Agile methodologies

(ref : hirist.tech)

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