International Semi-voice process

Key Responsibilities :

• Respond to customer queries through email, chat, and limited voice support .
• Ensure timely and professional responses to all customer interactions.
• Maintain accurate documentation of customer queries and resolutions in CRM tools.
• Analyze customer problems and provide appropriate solutions or escalate complex cases.
• Meet daily / weekly productivity and quality targets (AHT, FCR, CSAT, etc.).
• Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs).
• Handle multi-tasking across platforms while maintaining high attention to detail.

Required Skills & Qualifications :

Soft Skills :

Skills Required

AHT, CSAT, Crm