Key Responsibilities :
- Handle inbound and outbound communication with international customers via voice, chat, or email.
- Resolve customer queries related to products, billing, orders, technical support, or services.
- Document all interactions accurately in CRM or ticketing tools.
- Maintain high customer satisfaction by providing timely and effective solutions.
- Adhere to process guidelines, quality standards, and SLA timelines.
- Collaborate with team members and escalate issues when necessary.
Eligibility Criteria :
Graduate from any discipline.Excellent command over English (spoken and written).Good typing speed (if process involves chat).Comfortable working in night shifts aligned with international time zones.Basic computer knowledge and adaptability to learn new software.Desired Skills :
Strong communication and interpersonal skills.Problem-solving attitude and patience.Ability to multitask and manage time effectively.Willingness to learn and work in a team environment.Skills Required
Customer Support, Interpersonal Skills, Qa, Problem Solving