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International VOICE / NON VOICE Process
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionRespond to customer emails and chat messages efficiently and professionally. Resolve queries related to transactions, account status, service requests, etc. Follow predefined workflows and templates to ensure clarity and compliance. Ensure timely follow-ups and documentation. Education : Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience : 0–2 years (Freshers encouraged to apply) Communication : For Voice : Excellent spoken English with neutral or US / UK accent For Non-Voice : Strong written English with good grammar and typing skills Typing Speed (Non-Voice) : Minimum 30–35 WPM with 90%+ accuracy Flexibility : Comfortable working in night shifts and rotational week-offs Good interpersonal and problem-solving skills Active listening and comprehension abilities Ability to multitask and manage time effectively Familiarity with tools like Zendesk, Freshdesk, Salesforce, or any CRM is a plus
Key Responsibilities :
For Voice Process :
- Handle inbound and outbound calls from international customers.
- Provide support for queries related to products, services, orders, billing, or technical issues.
- Maintain professionalism, empathy, and accuracy during all calls.
- Log call details and resolutions in CRM systems.
For Non-Voice Process :
Eligibility Criteria :
Key Skills :
Skills Required
Crm, zendesk, Salesforce, Active Listening
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International Voice • Hyderabad / Secunderabad, Telangana