International blended process

Description

We are seeking an experienced International blended process executive to join our team in India. The ideal candidate will have 2-6 years of experience in a similar role and will be responsible for handling both voice and non-voice processes for our international clients.

Responsibilities

• Handle both voice and non-voice processes for international clients
• Manage customer inquiries and complaints via email, phone, and chat
• Provide excellent customer service and resolve issues in a timely manner
• Maintain accurate records and documentation
• Collaborate with other team members to ensure customer satisfaction
• Adhere to company policies and procedures
• Meet or exceed performance metrics and goals

Skills and Qualifications

Skills Required

Salesforce, Multilingual, Data Mining, Agile, Excel, Sql, Python, Crm, Analytics, Aws