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International semi voice process
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionEducation : Any Graduate (B.A, B.Com, BBA, B.Sc, BCA, etc.). Final-year students waiting for results may also apply. Experience : Freshers preferred. No prior BPO experience required. Typing Speed : Minimum 30 WPM with good accuracy. Communication Skills : Written English : Strong grammar, spelling, and comprehension. Spoken English : Basic spoken English for occasional calls (training provided). Customer-centric approach and willingness to learn. Good email / chat etiquette. Ability to multitask and work in a fast-paced environment. Basic computer knowledge (MS Office, Browsing, Email).
Key Responsibilities :
- Respond to customer inquiries via chat and email , with occasional voice support.
- Assist with account-related, billing, or technical queries.
- Provide prompt, accurate, and professional responses.
- Escalate complex issues to senior teams as needed.
- Maintain logs and update internal systems accurately.
- Meet performance metrics including response time , accuracy , and customer satisfaction .
Eligibility Criteria :
Key Skills :
Skills Required
Ms Office, Browsing, Email, Problem Solving
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International Voice • Hyderabad / Secunderabad, Telangana