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International Semi voice process
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionEducation : Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience : 0–2 years (freshers with strong English skills encouraged to apply) Typing Speed : Minimum 30–35 WPM with 90%+ accuracy Communication : Excellent written English (grammar, clarity, tone) Basic verbal English for handling limited voice interactions Basic understanding of tools like Zendesk, Freshdesk, or CRM systems Familiarity with Google Suite / MS Office Ability to work under pressure and handle multiple chats / emails simultaneously Flexible to work in night shifts and rotational week-offs
Key Responsibilities :
- Interact with international customers via chat , email , and occasional voice calls .
- Resolve queries related to product information, order issues, billing, technical support, etc.
- Document each interaction accurately in internal systems or CRMs.
- Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution.
- Escalate unresolved issues promptly and follow up as needed.
- Maintain professionalism, empathy, and quality in all communications.
Eligibility Criteria :
Preferred Skills :
Skills Required
TAT, CSAT, Excellent Written And Verbal Communication Skills, zendesk, Crm, Ms Office
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International Voice • Hyderabad / Secunderabad, Telangana