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freshers || International Semi Voice Process

freshers || International Semi Voice Process

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Key Responsibilities :

  • Respond promptly to customer queries via chat, email, and limited voice calls .
  • Assist international clients in troubleshooting issues or answering product-related questions.
  • Document customer interactions accurately in CRM systems.
  • Ensure adherence to quality standards and process SLAs.
  • Maintain professionalism and empathy in all communications.

Eligibility Criteria :

  • Education : Any graduate (B.A, B.Com, B.Sc, BBA, BCA, etc.).
  • Experience : Freshers or up to 1 year of customer service experience.
  • Typing Speed : Minimum 30 WPM with 90%+ accuracy .
  • Communication Skills :
  • Excellent written English (grammar, structure, and clarity).
  • Basic spoken English for voice calls (training provided).

    • Preferred Skills (Not Mandatory) :

  • Familiarity with basic customer service tools like Zendesk, Freshdesk, or Outlook.
  • Understanding of e-commerce, tech support, or SaaS platforms (preferred).
  • Basic knowledge of MS Office tools (Excel, Word, Outlook).

    • Skills Required

    Crm, Excellent Written And Verbal Communication Skills, zendesk, Ms Office

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    Fresher • Hyderabad / Secunderabad, Telangana