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Sales Process Manager – BPO Setup

Sales Process Manager – BPO Setup

ConfidentialMumbai, India
8 days ago
Job description

Outbound Sales Manager – Call Process (BPO Setup)

Location : Santacruz West, Mumbai (Candidates from Borivali to Dadar or nearby preferred)

Salary : ₹6–10 LPA

Company : FashionTV India

About Us

FashionTV is the world's largest fashion brand and a leading luxury fashion and lifestyle media house. Founded in 1997 by Mr. Michel Adam Lisowski in France, FashionTV operates a widely distributed satellite channel with over 31 satellites and 2,000 cable systems, reaching more than 2 billion viewers across 193 countries.

With a strong presence across television, digital, and live events, FashionTV has become the most powerful medium of expression for fashion, lifestyle, and luxury.

Key Statistics

  • 2 billion viewers globally
  • 250+ cable & satellite partnerships
  • 193 countries presence
  • 500M+ households reached
  • 10M+ public TV screens worldwide
  • 5M+ monthly website viewers
  • 500K+ app subscribers (35K+ installs per month)
  • 65M+ YouTube views
  • 4M+ Facebook likes & 12M weekly views
  • 300K+ Instagram followers with 125K organic reach per month

FashionTV India Pvt. Ltd. collaborates with aspiring entrepreneurs to launch multiple businesses across franchising, licensing, events, media, concepts, and city partnerships.

https : / / company.fashiontv.com /

Role Overview

FashionTV India is setting up a outbound call sales process for its luxury business verticals. We are seeking a dynamic Outbound Sales Manager with a strong BPO background, proven expertise in setting up outbound sales operations from scratch, and the ability to build and lead a high-performing team.

This is a ground-up leadership role where you will be responsible for everything from process setup (CRM, IP dialer, SOPs) to team building (Team Leaders & Sales Associates) and delivering sales productivity and conversions.

Key Responsibilities

Team Setup & Leadership

  • Build and scale the outbound sales process including CRM, IP dialer setup, call flows, and SOPs.
  • Hire, train, and manage a team of Team Leaders and Sales Associates.
  • Foster a motivated, high-performance culture within the team.
  • Sales Operations

  • Create sales scripts, objection handling methods, and closing strategies.
  • Drive outbound call campaigns with measurable KPIs.
  • Ensure daily call volumes, lead conversions, and revenue targets are achieved.
  • Reporting & Performance Tracking

  • Maintain daily, weekly, and monthly reports on productivity and sales.
  • Track and optimize KPIs : calls per agent, conversion rates, revenue per seat.
  • Provide feedback and coaching to improve performance.
  • Process Management & Quality

  • Monitor quality of customer interactions and ensure adherence to brand standards.
  • Continuously refine process efficiency and dialer utilization.
  • Collaborate with leadership for campaign strategy and performance reviews.
  • What Your Team Will Do

  • Execute outbound sales calls to prospective clients.
  • Pitch FashionTV's luxury brand offerings.
  • Generate and qualify leads, schedule appointments, and close deals.
  • Ensure accurate CRM entries and timely follow-ups.
  • Consistently deliver against defined KPIs and sales targets.
  • Requirements

  • 6–10 years' proven experience in outbound BPO sales management.
  • Hands-on experience in setting up call center processes (CRM, dialer, SOPs).
  • Ability to manage 10–30 member sales teams.
  • Strong communication, leadership, and analytical skills.
  • Young professionals (age 24–35) residing near Borivali, Dadar, or Santacruz West.
  • Proven record of achieving sales and productivity targets under pressure.
  • What We Offer

  • Competitive CTC : ₹6–10 LPA.
  • Opportunity to build FashionTV India's first outbound sales team.
  • Exposure to the luxury media & lifestyle industry.
  • Fast-track career growth within a global brand.
  • Skills : sales,bpo,crm,leadership,productivity,sales process,operations manager,team manager

    Show more

    Show less

    Skills Required

    Dialer, Productivity, Leadership, Bpo, Sales Process, Sops, Crm

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