Tele marketing executive

Role & responsibilities

Responsibilities :

1. Conduct outbound calls to potential customers to generate leads and promote our products or services.

2. Follow established scripts and communication guidelines to deliver accurate and effective information about the company's offerings.

3. Maintain a high level of product knowledge to address customer queries and provide appropriate solutions.

4. Achieve or exceed daily, weekly, and monthly targets for calls made, leads generated, and conversions.

5. Record all interactions, customer details, and outcomes accurately in the CRM system.

6. Build and maintain strong customer relationships by providing exceptional service and addressing any issues or concerns.

7. Collaborate with the sales team to pass on qualified leads and ensure a smooth handover of customer information.

8. Stay up-to-date with product knowledge, market trends, and industry developments to effectively engage customers.

9. Continuously seek opportunities to improve call quality, conversion rates, and overall performance.

10. Adhere to company policies, procedures, and compliance standards while conducting tele Marketing activities. Required Skills and Qualifications :

1. High school diploma or equivalent; a degree in communication, marketing, or a related field is a plus.

2. Proven work experience as a tele Marketing executive or in a similar role.

3. Excellent verbal communication skills with a clear and confident phone manner.

4. Strong interpersonal and customer service skills to build rapport and handle customer inquiries effectively.

5. Ability to follow scripts and communication guidelines while adapting to customer responses.

6. Persuasive and convincing abilities to influence customer behavior and generate interest in the company's products or services.

7. Proficient in using CRM systems and other telecalling software tools.

8. Strong organizational skills with the ability to manage time effectively and meet targets.

9. Resilience and the ability to handle rejection or objections professionally.

10. Proficiency in basic computer skills, including MS Office applications and internet browsing.

Note : This job description is a general outline of the key responsibilities and requirements of the telecalling executive role. It may be subject to change based on the specific needs of the company and industry trends.

Job Types : Full-time, Permanent, Fresher

Preferred candidate profile

Tele Sales

Tele calling

Tele marketing , relived from Justdial , India mart , Sulekha

• Excellent verbal communication skills
• Prior experience in tele calling or tele sales (preferred)
• Basic knowledge of CRM tools and call handling systems
• Ability to convince and handle objections
• Fluency in English and regional language
• Strong listening and interpersonal skills
• Confident, target-driven, and self-motivated
• Ability to explain product / service clearly
• Good time management and follow-up discipline
• Minimum qualification : 12th pass or graduate

Let me know if you want this formatted for a job post or flyer.

Role : Telesales

Industry Type :

IT Services & Consulting

Department :

Sales & Business Development

Employment Type : Full Time, Permanent

Role Category : Retail & B2C Sales

Education

UG :

Graduation Not Required

Key Skills

Skills highlighted with '' are preferred key skills

managing time and building rapport quickly over the phone. Resilience and empathy are key. Strong communication

confidence and persuasion skills. Must be good at setting appointments objection handling product knowledge

Skills Required

Tele Sales, Ms Office Applications, Tele Calling, Tele Marketing, Crm Systems, Internet Browsing