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Telemarketing Executive

Telemarketing Executive

ConfidentialChennai
30+ days ago
Job description
  • The opportunity to learn and work along with some of the best talent in Strategy, Technology and Category Operations.
  • Acquire insights into all aspects of building a high-growth & and ever-evolving successful digital company.
  • A highly challenging and intellectually stimulating environment with diversified tasks and direct ownership.
  • Defined growth path with significant and high-growth opportunities.
  • Opportunity to scale a massive platform that could yield professional satisfaction.
  • About Inbound Voice Operations
  • This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate information when a request is made.
  • What we are looking for (Skills / Interest / Education Qualification / Desired experience)
  • Excellent Communication Skills English, Hindi & Marathi
  • Ability to work under pressure.
  • Pleasant voice with pleasing telephonic etiquettes
  • Working knowledge of computers, ability to comprehend and follow instructions and direction.
  • Adept at typing.
  • Comfortable to work in Rotational Shifts & are eligible for 2 Week Offs
  • Values we cherish :
  • Accountable- You take ownership of your work, can work with minimum supervision and honour deadlines.
  • Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow
  • Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems, and believe in constantly upgrading your skills.
  • Team Player- You enjoy working with people and gel well with cross-functional teams.
  • Roles & Responsibilities :
  • Responsible for attending calls and providing information as requested by the caller.
  • Ensure that appropriate information is provided while taking a call.
  • Responsible for working in rotational shifts with strict adherence to the given roster with 2 week offs.
  • Need to ensure Basic Discipline is maintained on floor.
  • Ensure that the duration of the call is within the standardized Average Time Taken (ATT).
  • Responsible for transferring calls, as required, to the appropriate department, Customer Support or Marketing.
  • Adhering to the quality requirements and maximizing scores received in the Score Card (which measures performance and operating principles)
  • Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
  • Adhering to the compliance and policies set by the department.
  • Working Environment :
  • General office environment : Works generally at a desk in a well-lighted, air-conditioned. office, with moderate noise levels.
  • Travel Requirements No

    • Skills Required

    Team Leader, Group Leader, Quality Analyst

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