Job Purpose :
To develop, implement, and manage training programs aimed at improving employee performance, skill levels, and overall productivity while ensuring compliance with banking regulations and fostering a culture of continuous learning.
Key Responsibilities :
1. Training Needs Analysis :
- Conduct Needs Assessments : Collaborate with managers and department heads to assess the training needs of employees based on performance appraisals, feedback, and organizational goals.
- Evaluate Skill Gaps : Identify and analyze skill gaps in employees' knowledge and abilities within various banking functions (e.g., customer service, risk management, sales, compliance).
2. Training Program Design & Development :
Create Training Modules : Design and develop tailored training programs based on the identified needs, focusing on technical skills, soft skills, compliance, and product knowledge.Ensure Regulatory Compliance : Develop programs that meet legal and regulatory requirements (e.g., anti-money laundering, data protection, customer privacy).Incorporate E-learning : Utilize various training methods, including face-to-face workshops, online training, webinars, and blended learning solutions.3. Training Delivery :
Conduct Workshops & Training Sessions : Lead in-house training sessions, workshops, and seminars to equip employees with the necessary skills.Use Various Learning Tools : Utilize modern learning tools and technology to enhance training delivery and engagement (e.g., learning management systems, simulations).Onboarding for New Employees : Deliver training to new hires on bank policies, systems, and procedures to ensure smooth integration.4. Evaluation & Feedback :
Monitor Effectiveness : Evaluate the effectiveness of training programs through assessments, feedback surveys, and performance metrics to ensure learning objectives are met.Track Employee Progress : Monitor employee progress post-training to assess improvements in performance and identify areas for further development.Feedback Loop : Collect feedback from trainees and management to refine and improve training programs.5. Coordination & Stakeholder Management :
Liaise with Managers : Work closely with department heads and team leaders to ensure training aligns with departmental goals and employee needs.External Training Partners : Collaborate with external training vendors and consultants when specialized expertise is required.6. Continuous Learning Culture :
Foster Learning Culture : Promote a culture of continuous learning and development across all levels of the bank.Develop Career Progression Plans : Work with employees to create personal development plans that align with career growth and organizational goals.7. Compliance and Regulatory Training :
Regulatory Updates : Ensure that employees are kept up to date with the latest banking regulations, internal policies, and industry trends (e.g., RBI guidelines, anti-money laundering laws, risk management protocols).Mandatory Training Programs : Ensure employees complete mandatory compliance training programs as required by the bank's regulatory authorities.8. Reporting & Documentation :
Prepare Training Reports : Maintain records of all training activities, employee participation, and learning outcomes.Report to Senior Management : Provide regular reports to senior management on training effectiveness, upcoming programs, and budget allocations.Required Skills & Qualifications :
Educational Qualification :
Bachelors or Masters degree in Human Resources, Business Administration, Banking & Finance, or related fields.Professional certifications in Training & Development are a plus.Experience :
10 years of experience in training and development, preferably in the banking or financial services industry.Proven track record of designing and delivering training programs for diverse roles.Strong understanding of the banking industry, its products, services, and regulatory environment.(ref : iimjobs.com)