Business Application Manager

Position Summary :

Our partner, a global enterprise unifying its platforms into a single integrated ecosystem, is seeking a Business Applications Manager to lead enterprise systems across SAP, Salesforce, Azure, analytics, and core infrastructure. You will oversee application operations, incident response, and enhancements while guiding architecture and design decisions that support finance, sales, supply chain, and HR. The ideal candidate will bring broad IT expertise to evaluate systems, enforce security and compliance, and align applications with business needs. You will lead a team of functional leads and engineers, establishing KPIs, SLAs, and governance practices from the ground up. As the team scales, you will drive operational excellence while enabling continuous improvement and project delivery. This is a hands-on leadership role shaping the foundation of a unified platform built for global growth.

Experience and Education :

BS in Computer Science, Information Technology, Arts or equivalent experience / field

10+ years in enterprise IT or applications leadership

Background in SAP and enterprise application environments

Experience spanning applications and infrastructure operations

Managed delivery for ERP, CRM, analytics, and cloud platforms

Proven history of building operational KPIs and governance from scratch

Directed teams of 20+ with functional leads reporting in

Skills and Strengths :

SAP

Salesforce

Azure

Enterprise Applications Management

Technical Architecture

Application Incident Management

Problem Management

KPI Development

Change Control

System Documentation

Power BI

Databricks

E-commerce Integrations

SharePoint

Infrastructure Operations

ITIL

SLA Management

Capacity Planning

Team-of-Leads Management

Stakeholder Facilitation

Primary Job Responsibilities :

Lead and grow a global team of functional leads, analysts, developers, and engineers across the world

Oversee SAP, Salesforce, Azure, analytics, and infrastructure operations

Balance operational delivery (80%) with continuous improvement and project initiatives

Establish KPIs, SLAs, and governance practices from the ground up

Drive incident and problem management, ensuring timely resolution and prevention

Contribute to architecture and design conversations with broad technical depth

Partner with U.S. leadership on roadmap delivery and execution

Ensure systems support all core functions : finance, sales, supply chain, HR

Scale the India team into the 20s, structuring delivery through a team-of-leads model

Facilitate onsite sessions with business stakeholders to translate requirements into action

Ensure compliance with InfoSec and change control standards

Promote cross-team communication and product-oriented thinking

Mentor functional leads and develop long-term organizational capacity

Coordinate vendor touchpoints in India jointly with U.S. leaders

Maintain consistent availability and presence for stakeholders, both local and global