Business Application Manager

Position Summary : Our partner, a global enterprise unifying its platforms into a single integrated ecosystem, is seeking a Business Applications Manager to lead enterprise systems across SAP, Salesforce, Azure, analytics, and core infrastructure. You will oversee application operations, incident response, and enhancements while guiding architecture and design decisions that support finance, sales, supply chain, and HR. The ideal candidate will bring broad IT expertise to evaluate systems, enforce security and compliance, and align applications with business needs. You will lead a team of functional leads and engineers, establishing KPIs, SLAs, and governance practices from the ground up. As the team scales, you will drive operational excellence while enabling continuous improvement and project delivery. This is a hands-on leadership role shaping the foundation of a unified platform built for global growth.Experience and Education : BS in Computer Science, Information Technology, Arts or equivalent experience / field10+ years in enterprise IT or applications leadershipBackground in SAP and enterprise application environmentsExperience spanning applications and infrastructure operationsManaged delivery for ERP, CRM, analytics, and cloud platformsProven history of building operational KPIs and governance from scratchDirected teams of 20+ with functional leads reporting inSkills and Strengths : SAPSalesforceAzureEnterprise Applications ManagementTechnical ArchitectureApplication Incident ManagementProblem ManagementKPI DevelopmentChange ControlSystem DocumentationPower BIDatabricksE-commerce IntegrationsSharePointInfrastructure OperationsITILSLA ManagementCapacity PlanningTeam-of-Leads ManagementStakeholder FacilitationPrimary Job Responsibilities : Lead and grow a global team of functional leads, analysts, developers, and engineers across the worldOversee SAP, Salesforce, Azure, analytics, and infrastructure operationsBalance operational delivery (80%) with continuous improvement and project initiativesEstablish KPIs, SLAs, and governance practices from the ground upDrive incident and problem management, ensuring timely resolution and preventionContribute to architecture and design conversations with broad technical depthPartner with U.S. leadership on roadmap delivery and executionEnsure systems support all core functions : finance, sales, supply chain, HRScale the India team into the 20s, structuring delivery through a team-of-leads modelFacilitate onsite sessions with business stakeholders to translate requirements into actionEnsure compliance with InfoSec and change control standardsPromote cross-team communication and product-oriented thinkingMentor functional leads and develop long-term organizational capacityCoordinate vendor touchpoints in India jointly with U.S. leadersMaintain consistent availability and presence for stakeholders, both local and global