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Manager - Applications Support
GrokPune26 days ago
Job descriptionTo ensure that the issues / service requests are closed within the TAT Incident and problem management To participate and perform UAT / SIT To plan and execute DR drills for the business applications To able to prepare, execute and monitor SOPs Vendor liaison & SLA Required : LMS Applications preferably Pennant. Web based applications / middleware / integration Application server like oracle IAS, Websphere, IIS, Apache tomcat. Databases like Oracle, MS SQL, MY SQL, Postgres (preferred) Project Management BFSI functional domain knowledge, business process study & analysis, solutions design, projects definition, Execution & implementation Strong written communication skills Able to work effectively under pressure and frequently changing priorities Adherence to audit, process & compliance.
Key Performance Area :
- Application support & bug resolution
- Application availability to business
- Application Enhancement
- Effort and Commercial negotiation
- Daily / weekly / monthly reports
- Monitoring automated job & batch processes
- Keeping the sops & documentations updated
- Vendor Management
ROLE PROFILE / JOB RESPONSIBILITIES :
(ref : hirist.tech)
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Application Support • Pune
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