Job description
Job Title : Cluster Manager / Area Manager
Location : Mumbai, India (West Zone)
Department : Operations
Employment Type : Full-time
Industry : Food and Beverage Retail
Job Overview
We are seeking a highly motivated and experienced Area Manager to lead and manage the operations of 6 to 10 outlets across the West Zone. This role is critical in driving performance, maintaining operational standards, and ensuring an exceptional customer experience across all locations. The ideal candidate will be a strategic thinker with a strong operational background and proven leadership skills.
Key Responsibilities
- Oversee daily operations of 6 to 10 outlets within the assigned region to ensure consistency and excellence.
- Drive store-level performance to meet sales targets, profitability goals, and customer satisfaction benchmarks.
- Lead recruitment, training, and ongoing development of store managers and their teams.
- Ensure adherence to company policies, SOPs, and brand standards across all locations.
- Review and analyse sales reports, customer feedback, and market trends to identify growth opportunities.
- Implement action plans to improve outlet efficiency and service quality.
- Ensure compliance with food safety, hygiene standards, and local regulatory requirements.
- Manage regional budgets, optimise costs, and ensure effective allocation of resources.
- Resolve operational challenges and support teams with timely, practical solutions.
- Liaise with senior management to align regional strategies with broader organisational goals.
Qualifications
Bachelor's degree in Business Administration, Hospitality, or a related field.4–5 years of experience in a multi-unit management role, preferably in QSR, retail, or hospitality.Proven ability to lead and inspire teams across various locations.Strong analytical skills with a data-driven approach to decision-making.Proficiency in using operational and financial dashboards / tools.Excellent communication, leadership, and interpersonal skills.Flexibility to travel regularly across the assigned zone.What We Offer
Salary Range : ₹6,00,000 – ₹7,50,000 per annum (CTC), based on experience and performance.Performance-linked incentives.Opportunity to grow with a fast-scaling national brand.Structured training and development programs.Energetic and collaborative work culture.Industry
Food and Beverage RetailEmployment Type
Full-time
Skills Required
Leadership, Analytical Skills