Telecallers- Inbound BPO

Description

We are seeking a motivated and customer-oriented Telecaller to join our inbound BPO team. The ideal candidate will be responsible for handling incoming calls from customers, providing them with information, and assisting with their inquiries to ensure a positive customer experience.

Responsibilities

• Handle inbound calls from customers and provide excellent service.
• Assist customers with inquiries, complaints, and product information.
• Maintain accurate records of customer interactions and transactions.
• Follow up on customer calls as necessary to ensure resolution of issues.
• Work collaboratively with team members to achieve performance targets.

Skills and Qualifications

Skills Required

Customer Service, Active Listening, Problem Solving, Data Entry, Sales Techniques, crm software