Job Vacancy_ Team Leader - Telesales process_Porur Commerzone

Key Roles & Responsibilities

• Lead and Motivate the Team :  Provide daily direction and support to team members to achieve targets for cross-selling Personal Loan products while maintaining alignment with business goals.
• Dialer Management Expertise :  Operate various dialer modes (Predictive, Preview, Progressive) for optimal campaign execution.
• Data Dialing Efficiency :  Monitor dialing percentages to maximize coverage and conversion rates.
• APR Monitoring :  Track key metrics such as Toss hours, Talk time, Idle time, Wrap-up time, and breaks to optimize dials.
• Live Monitoring :  Oversee dialer operations to identify inefficiencies and ensure smooth workflows.
• Metric Analysis :  Continuously analyze dialer performance, identify gaps, and implement corrective measures.
• Campaign Execution :  Manage outcall campaigns and promotional initiatives to generate qualified leads for Personal Loans.
• Process Optimization :  Suggest improvements to enhance team efficiency, customer satisfaction, and lead conversion rates.
• Mentoring and Training :  Provide coaching and guidance to enhance sales techniques, product knowledge, and customer service skills.
• Product Knowledge :  Ensure the team is well-versed with Personal Loan features, terms, and eligibility criteria.
• Compliance and Standards :  Stay updated on regulatory guidelines and organizational policies.
• Collaboration :  Work closely with branch staff and other teams for smooth document collection and loan processing.
• Customer Follow-Up :  Monitor follow-ups to resolve concerns promptly and ensure successful loan disbursements.
• Promotion Awareness :  Keep the team informed about ongoing promotions and strategize ways to maximize customer engagement.
• Performance Tracking :  Establish clear KPIs, review individual performance, and provide constructive feedback.
• Knowledge Enhancement :  Encourage participation in training sessions to build expertise in loan products and customer engagement techniques.

Experience & Qualification

Skills Required

Tele Sales, Customer Service, Product Knowledge, Process Optimization, Personal Loan