Team Lead

JOB DESCRIPTION :

• Experience diagnosing and troubleshooting basic hardware and software issues on desktops, laptops, mobile, audio-visual and tablets.
• Experience with remote desktop applications and remote troubleshooting techniques.
• Experience in managing and supervising a team in the delivery of high quality work outputs and team performance.
• Experience in addressing complex issues and demonstrated problem management.
• Desktop Support up to Client Level including Hardware, Software and Networking Problems
• Troubleshooting desktop  / laptop OS issues.
• Hardware knowledge on servers / switches / storage devices.
• Installation and configuration of operating Systems such as Windows 7 & Windows 10.
• Configuration & Troubleshooting of Outlook Issues.
• Installation & troubleshooting of Local and Network Printers.
• Troubleshooting network connectivity in a LAN / WAN environment
• Knowledge on VPN configuration and troubleshooting.
• Knowledge on vendor management and asset management.

Skills Required

Cloud Computing, Project Management, Agile Methodologies, Data Analysis, Sql Database, Team Leadership, Python Programming, Technical Documentation, Risk Management