Tele Caller

Key Responsibilities

• Initiate timely calls to inbound leads received via website, ads, social media, or referrals.
• Understand customer inquiries regarding travel packages, destinations, or services.
• Gather complete and accurate information (travel dates, preferences, budget, group size, etc.).
• Enter and update lead details in the CRM system efficiently.
• Ensure all leads are properly tagged, categorized, and followed up in the CRM.
• Forward qualified leads to the sales team for further conversion.
• Maintain lead call logs and provide daily / weekly reports.
• Build rapport with potential customers to increase trust and confidence in our services.
• Assist the team with customer follow-ups when required.

Requirements