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Service Manager - Priority-PRIORITY-Regional sales
ConfidentialMumbai, India9 days ago
Job descriptionExcellent communication skills with customer service orientation Courteous, patient and polite Team player Knowledge of Microsoft Excel Understanding of banking norms and processes Minimum qualification â€' Graduate
Principal Responsibilities :
- Handle personalized service requests of Privy ( HNI ) customers and deliver TAT.
- Ensure strict adherence to regulatory requirements for Privy customer segment.
- Coordinate with internal teams - CPC / RPC / Investment desks for execution of service requests of Privy customers.
- Manage complaints and ensure resolution within TAT.
- Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
- Deliver performance on service-quality scorecard
Skills and Requirements :
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Sales Manager • Mumbai, India
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