Regional Service Manager 1 West

Essential duties & responsibilities :

• Manages Operations across the assigned region(north / south / east / west) Service Centers of the Country
• Responsible for the Operational Metrics of the Zonal Service Centers
• Responsible for the Work Place Organization , WPO across the Service Centers
• Leads and Challenges TEAM on the Productivity of the Spares
• Provide Services to UP COUNTRIES like Nepal , Bangladesh , SriLanka
• Plans and Execute Strategies to reduce the Turn Around Time for Services
• Works with the TEAM on reduction of the free warranty services
• Work on analytics to reduce the service spares consumption by Franchise
• Predict the Break down of the Equipment by understanding the statistical failure rate
• Ensure compliance to the Preventive Plans
• Prepare and positions Service Contracts by Strategic Customer Groups
• Identify GROWTH Opportunities from the Installation data base
• Harness JDE , ERP for the reporting and the Business Analytics
• Responsible for the Spares consumption and the Inventory Management
• Decides the Re Order Levels for the Spares
• Builds Strategies to ensure the service Revenue is 13 15% of the OE Revenue
• Meets Customer Expectations and is proactive to take feedback from the Customers on the Service performance

Academic qualifications / degree & relevant prior experience :

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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Skills Required

Business Analytics