Lead - HR Service Delivery

About Our Client

This position is with a large organization in the business services and facilities management industry. The company is known for its robust operational framework and commitment to delivering exceptional services across various sectors.

Job Description

• Lead, mentor, and manage the HR Shared Services team, ensuring the delivery of high-quality support across pre onboarding, employee life cycle, RTW, BGV and HR systems functions.
• Oversee end-to-end HR Ops and TA Admin, data compliance and onboarding processes, ensuring alignment with organizational objectives.
• Ensure compliance with applicable data privacy regulations, including the management of Data Subject Access Requests and other relevant legal frameworks.
• Partner closely with business / HR leaders and HR Business Partners to assess resourcing requirements and provide strategic resourcing advisory.
• Drive enhancements in HR systems and reporting capabilities to improve data integrity, analytics, and operational efficiency.
• Champion continuous improvement initiatives and implement best practices to elevate HR service delivery standards.
• Design, implement, and improve HR processes for efficiency and scalability
• Partner with CoEs, HRBPs, CHROs and external vendors to resolve escalated issues and ensure service continuity
• Monitor and evaluate team performance through established KPIs, SLAs, and quality benchmarks, instituting corrective measures as needed.
• Serve as the principal liaison between the Mumbai Shared Services centre and Global HR stakeholders, facilitating effective communication and collaboration.

The Successful Applicant

A successful Lead - HR Service Delivery should have :

• Demonstrated leadership experience in HR, preferably within a shared services environment supporting Global or EMEA operations.
• In-depth knowledge of respective country employment legislation, compliance mandates, and data privacy regulations.
• Proven track record managing diverse HR functions including TA administration, Pre onboarding - BGV compliance, resourcing, and HRIS management.
• Exceptional communication, stakeholder engagement, and leadership capabilities.
• Strong proficiency with HR Information Systems (HRIS), reporting tools, and HR analytics.
• Aptitude for driving operational excellence and leading organizational change initiatives.
• Ensure adherence to SLAs and KPIs for service delivery.
• Leading regular audits, system testing, and establish require controls
• Manage and develop the Shared Services team, ensuring clarity of responsibilities, training, and growth
• Excellent problem-solving skills and sound decision-making ability.
• 18+ years of HR operations or shared services experience in a global company, including managing Global or EMEA operations from India.
• 5+ years managing diverse teams, preferably in a centralized HR service delivery environment
• Previous experience with Success Factors preferred, but experience with comparable HR systems considered.
• Bachelor's degree in human resources, Business Administration, or a related discipline; MBA preferred.
• Professional HR certification such as CIPD or equivalent is highly desirable

What's On Offer

• Competitive remuneration package.
• Comprehensive benefits package and leave policy.
• Opportunity to work in a large organization.
• Work in a collaborative and professional environment in Mumbai.

If you are passionate about human resources and have the skills to lead HR Service Delivery, we encourage you to apply for this exciting opportunity.

Contact : Prachi Priyadarshini

Quote job ref : JN-112025-6888563

Skills Required

Resourcing, Hr Analytics, Reporting Tools