Lead- HR Technology HR Operations
ConfidentialMumbai30+ days ago
Job descriptionSupervise team members to ensure tasks are completed within Service Level Agreements (SLA) Lead a team to serve as a primary contact for employee queries related to HR services, such as benefits, payroll, policies, and other HR procedures Provide timely, accurate, and professional responses to employee inquiries through various communication channels (phone, email, and in-person) Assist in resolving HR-related issues or escalate more complex queries to the appropriate HR department Manage end-to-end transactions of the employee lifecycle on HR systems, ensuring data accuracy and timeliness Maintain accurate employee records in HRIS (Human Resource Information System), ensuring data integrity and confidentiality Process employee changes, including new hires, transfers, promotions, terminations, and leave requests, in a timely and efficient manner Administer employee benefits programs, including enrollments, changes, and terminations. Support the payroll process by ensuring accurate data is submitted on time Generate and manage reports and MIS for a workforce of 10,000+ employees Assist with the onboarding process for new hires, ensuring they are set up with necessary tools, resources, and information Provide support for the offboarding process, including exit interviews and ensuring all documentation and equipment are returned Identify opportunities for improving HR processes and workflows to enhance efficiency and employee satisfaction Participate in the development and implementation of HR initiatives and projects, such as system upgrades or process changes Masters degree in Human Resources, Business Administration, or a related field is mandatory 6-10 years years of experience in HR operations, HR shared services, or a related HR field Proficiency in HRIS / HRMS platforms like Workday, SAP SuccessFactors, Oracle HCM, or similar systems Knowledge of payroll and time management system will be preferred Hands-on experience with system implementations, integrations, and upgrades Familiarity with cloud-based HR solutions and SaaS models Knowledge in advanced reporting and analytics tools such as Power BI or Tableau Understanding of key HR metrics (e.g., attrition, employee engagement, productivity) Experience in process automation using tools like RPA and workflow optimization Deep understanding of service delivery models for shared services Experience with collaboration platforms (e.g., Slack, Microsoft Teams) and their integration with HR systems Has working knowledge of Google Suite (Google Sheets, Slides) and Microsoft Office Suite (Excel, Word, PowerPoint) Excellent communication, organizational, and interpersonal skills Strong attention to detail and ability to maintain confidentiality Ability to work collaboratively in a team environment
Principal Responsibilities
Leverage New Technologies and Integration :
- Possess deep understanding of HR technologies and to identify and evaluate opportunities where technologies can be leveraged. Develop a framework to improve organisation needs, and enhance employee experience
- Drive adoption on a national level, ensuring support to the integration of new technologies or tools that improve HR services and operations
- Integrate all HR systems and platforms, maintaining data accuracy and integrityEnsure accurate data entry and follow up on data discrepancies
- Focus to build solutions that align with the requirements of organisation's diverse employee base
Employee Support :
HR Administration :
Onboarding Offboarding :
Process Improvement :
Education and Experience
Skills Required
Hr Administration, Human Resources, Workday, Sap Successfactors
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Hr Lead • Mumbai
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