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Manager HR Shared Services

Manager HR Shared Services

ConfidentialMumbai
4 days ago
Job description
  • Manage a regional or multi-country HR Shared Services team, including Tier 1 and Tier 2 staff
  • Oversee daily operations and ensure consistent service delivery across locations
  • Monitor KPIs, dashboards, and SLAs to assess performance and identify improvement opportunities
  • Collaborate with the Operational Excellence team on improvement projects and HR service-related technical enhancements
  • Support initiatives to enhance automation, workflow efficiency, and process standardization
  • Partner with CoEs, HRBPs, and external vendors to resolve escalated issues and ensure service continuity
  • Support the implementation and maintenance of HR systems and tools, including Workday and ServiceNow
  • Ensure compliance with local labor laws, data privacy regulations, and corporate policies across regions
  • Foster intercultural communication and collaboration within the team and with stakeholders
  • Provide coaching and development support to Team Leads and Specialists
  • Contribute to documentation, training, and knowledge base improvements
  • Participate in audits, system testing, and annual HR events
  • Report operational insights and trends to the Executive Director

    • Skills Required

    Workday, Servicenow, Process Improvement

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