Global Corporate Solutions - Account Management

Lockton Global Corporate Solutions Team (LGS) - Global Client Management Role

About Lockton

At Lockton, we are more than just insurance brokers; we are the pioneers of innovation. Since our inception in 1966, we have grown to become the world's largest privately-owned insurance brokerage and 10th largest overall. With more than 140 offices, 10,750+ associates, serving over 65,000 clients around the world.

Business Insurance has recognized Lockton as the ' Best Place to Work in Insurance ' for fifteen consecutive years.

Watch a video testimonial of our associate's Lockton experience :

https : / / www.youtube.com / watchv=Ri7mbwxx1qk&t=3s

Please visit our career website to learn about our work culture : https : / / careers.lockton.com / asia / en

Visit our official website for details of our business : www.global.lockton.com

Job Purpose :

• To provide high-quality insurance-related support to Lockton Global Solutions (LGS) clients and teams, ensuring smooth operations, timely query resolution, and effective delivery of post-sale services. This role plays a key part in enhancing client satisfaction, driving efficiency, and ensuring compliance with global and local insurance standards.
• This role demands a proactive, solutions-oriented approach, ensuring every client interaction reflects Lockton's commitment to excellence and innovation in global corporate insurance solutions.
• Serve as the primary point of contact for LGS teams and clients, addressing their insurance-related needs, inquiries, and concerns. The role is critical in ensuring clients have a seamless experience by delivering timely solutions and effectively managing service deliverables.

Key Expectations of the Role :

1. Client Relationship Management

2. Coordination with Local Teams

3. Policy Structuring, Management, and Processing

4. Risk Assessment

5. Client Queries and Issue Resolution

6. Cross-Selling and Upselling

7. Compliance and Documentation

8. Claims Management

Competencies Required for the Role :

1. Customer Focus

2. Communication Skills

3. Problem-Solving and Decision-Making

4. Team Collaboration

5. Interpersonal Skills

Life at Lockton is about growth, flexibility and recognition, but life is about so much more than work!

At Lockton, we value and support our Associates alongside with their career journey with us. We offer medical insurance covering spouse and dependent(s), life insurance, critical illness insurance, annual medical checkup, vision care program, flexible benefits, birthday Leave, education allowance, and voluntary contributions for MPF Scheme.

We offer competitive salary and benefits package with great opportunity for career development to the successful candidate. Please send your detailed resume and expected salary to our Human Resources Department by e-mail [HIDDEN TEXT]

All information provided by applicants will be treated in the strictest confidence, will be used solely for recruitment purposes and strictly in accordance with the Lockton's personal data policies, a copy of which will be provided upon request. Lockton will retain all applications no longer than 12 months of which will be destroyed thereafter.

Skills Required

Claims Management, Risk Assessment, Client Relationship Management