Flipspaces - General Manager - Key Account Management

Key Responsibilities :

• Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience.
• Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers.
• Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.
• Manage the end-to-end client lifecycle - from onboarding and project execution to renewals, upselling, and repeat business.
• Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion.
• Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.
• Track account performance, analyze client feedback, and share actionable insights with management.
• Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.
• Maintain up-to-date records of client interactions and progress through CRM systems.
• Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space.

Educational Qualifications :

Work Experience :

Functional Knowledge & Technical Skills :

Behavioral Competencies :

(ref : iimjobs.com)