A telecaller is a customer service representative who contacts customers over the telephoneA typical job description for a telecaller includes the following responsibilities : 1Make outbound calls to customers to promote products and services, or follow up on recent purchasesRespond to customer inquiries and provide information about products and servicesResolve customer complaints and provide appropriate solutionsKeep records of all customer interactions and transactions, updating customer information in a database as necessaryMeet and exceed sales and customer satisfaction targetsContinuously improve product and service knowledge to provide accurate information to customersStay up-to-date with industry developments and maintain a working knowledge of competitor offeringsFollow all company policies and procedures, including those related to confidentiality and data securityParticipate in training and development opportunities to improve skills and knowledgeAdhere to schedules and work efficiently under pressure to meet deadlinesSkills Required
Telecalling, Outbound Calling, Customer Service, Sales Targets, Data Entry