Key Responsibilities :
- Handle inbound / outbound customer queries and concerns for international clients.
- Provide accurate, valid, and complete information by using the right methods / tools.
- Resolve customer issues efficiently via voice or chat support.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Ensure customer satisfaction and maintain high service quality standards.
Required Qualifications & Skills :
Education : Graduation (Any stream)Experience :Fresher : Welcome to applyExperienced : Minimum 1 year in International Voice Process (Customer Support)Excellent verbal and written communication skills in English.Strong problem-solving and interpersonal skills.Ability to work in a dynamic, fast-paced environment.Customer-first attitude with a focus on quality support. :Shift & Work Schedule :
Shifts : Rotational (including night shifts)Work Days : 5 days a weekWeekly Offs : 2 rotational offsPerks & Benefits :
Two-way cab facilityProfessional growth opportunitiesPositive and inclusive work environmentNote :
Only immediate joiners are preferredSkills Required
Dynamic, Voice Process, Customer Support, Inbound, Outbound