Customer Support Voice Process

Key Responsibilities :

• Handle inbound and / or outbound voice calls to support customers
• Address customer concerns related to products, services, billing, orders , or technical issues
• Provide accurate and prompt information or resolution in a courteous manner
• Escalate unresolved issues as per process SOPs
• Maintain call logs and update CRM systems appropriately
• Achieve performance targets like AHT, FCR, CSAT, and call quality
• Follow communication scripts and compliance procedures strictly

Eligibility Criteria :

Key Skills Required :

Skills Required

Crm Systems, AHT, CSAT, Ms Office