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International voice process & Technical Support
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionEducation : Any graduate (Engineering, BCA, BSc IT preferred for tech roles) Freshers with good communication and basic tech knowledge are welcome 1–3 years of experience in international voice or tech support preferred Basic understanding of OS (Windows / Mac), networking, applications, browsers, etc. Ability to perform basic system diagnostics and provide first-level support Excellent English communication skills with a neutral or US / UK accent Strong listening and customer handling skills Experience with ticketing tools (Zendesk, ServiceNow, Freshdesk, etc.) Knowledge of remote desktop tools or helpdesk platforms Exposure to ITIL practices or A+ / N+ certifications
Key Responsibilities :
- Answer inbound customer calls from international clients.
- Troubleshoot basic technical issues related to software, hardware, applications, or network connectivity.
- Guide customers through step-by-step resolutions over the phone.
- Escalate unresolved issues to the next level of support or specialized team.
- Log customer interactions and resolutions in the CRM / ticketing system.
- Maintain call quality, professionalism, and high customer satisfaction scores.
Eligibility Criteria :
Experience :
Technical Skills :
Language :
Preferred Skills (Good to Have) :
Skills Required
Troubleshooting, Crm, Networking, Applications, Browsers, Inbound Calling
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Technical Support • Hyderabad / Secunderabad, Telangana