International Voice Process - Customer Support

Key Responsibilities :

• Handle international customer queries via voice calls (inbound / outbound).
• Resolve product, service, billing, or technical issues promptly and professionally.
• Follow up on customer interactions and ensure resolution.
• Maintain accurate documentation of customer interactions using CRM tools.
• Meet individual and team KPIs such as call handling time, resolution rate, and customer satisfaction.
• Adhere to quality, compliance, and performance standards.
• Collaborate with internal departments to escalate or resolve complex cases.

Required Skills & Qualifications :

Skills Required

Crm, Service, Billing