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Customer Engagement Executive
ConfidentialGurgaon / Gurugram25 days ago
Job descriptionGraduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required
Role & responsibilities
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues
- Audit Rating
Preferred candidate profile
Industry : Insurance
Department : Customer Success , Service & Operations
Role Category : Customer Success
Role : Customer Success Associate
Employment Type : Full Time, Permanent
Skills Required
Customer Support, Customer Service, Branch Operations, Customer Experience, Customer Retention
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Executive Customer Engagement • Gurgaon / Gurugram
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