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Merchant Engagement (Service)- Enterprise Mid Market

Merchant Engagement (Service)- Enterprise Mid Market

ConfidentialNoida, India
9 days ago
Job description

Key responsibilities :

  • Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants.
  • Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently.
  • Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and activations.
  • Monitor deployment progress, identify challenges, and drive corrective actions to meet deployment SLAs and quality standards.
  • Collaborate with Product, Engineering, and Operations teams to ensure devices and solutions meet enterprise security, compliance, and performance benchmarks.
  • Manage vendor relationships, including performance monitoring, issue resolution, and escalations related to device supply and installation.
  • Oversee deployment analytics and reporting, providing regular updates to senior management on rollout status, issues, and improvements.
  • Drive continuous process improvements to optimize deployment efficiency and customer satisfaction.
  • Lead and mentor a distributed deployment team, fostering accountability and operational excellence.
  • Ensure adherence to regulatory and compliance requirements in all deployment activities.

Preferred :

  • Proven experience leading teams and coordinating with multiple stakeholders across geographies.
  • Excellent project management and organizational skills with a track record of meeting deadlines and SLAs.
  • Strong analytical and problem-solving skills to address deployment challenges proactively.
  • Excellent communication and negotiation skills.

    • Willingness to travel frequently across India for on-ground coordination and support.

  • Experience working in the fintech or payments industry, especially with merchant acquiring or POS deployment.

    • Knowledge of supply chain, logistics, and vendor management related to device rollouts.

  • Understanding of digital payment technologies and integrations.
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    Merchant Engagement Service Enterprise Mid Market • Noida, India