Customer Retention Executive

Description

The Customer Retention Executive will be responsible for developing strategies to improve customer loyalty and retention. This role involves analyzing customer feedback, engaging with customers, and collaborating with various teams to enhance the overall customer experience.

Key Responsibilities :

• Customer Follow-Up & Tally Calling :
• Make outbound calls to existing customers as per Tally database.
• Remind customers of repeat purchases, offers, or reorders.
• Retention & Relationship Management :
• Build strong relationships with regular clients to enhance loyalty.
• Understand customer needs and provide relevant solutions to retain them.
• Manage subscription or recurring order cycles (if applicable).
• Feedback Collection & Analysis :
• Collect feedback on product quality, service, and delivery.
• Identify issues, complaints, or patterns of dissatisfaction.
• Share insights with relevant internal teams for improvement.
• Issue Resolution :
• Address customer queries and complaints in a timely and professional manner.
• Coordinate with sales, logistics, and customer service teams for resolution.
• Reporting & Documentation :
• Maintain detailed call records, follow-up schedules, and feedback logs.
• Generate reports on customer satisfaction, churn trends, and retention metrics.

Required Skills & Qualifications :

Skills Required

Data Analysis, crm software, Customer Engagement, retention strategies , Email Marketing, Social Media, customer feedback, Problem Solving, Communication Skills