Relationship Manager Customer Engagement (RMCE)-BRANCH BANKING-RO-CE

(DESIGNATION)

Transaction Banking Group

ROCE ( Relationship Officer â€' Customer Engagement)

Location

Hyderabad

Reporting Relationships

RCEM ( Regional Customer Engagement Manager )

Position Grade

M2

Job Role :

• Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat book of the branch. ( C category book of 2-3 brancheswith approx. 1000 to 1500 customers will be mapped )
• Cross sell of Asset ( HL, LAP, CL,PL, GL, WC, CV ) Liability ( CA, SA TD) and Third Party & Investment Products ( LI GI Trinity & MF) on the mapped book
• Deepening of CA SA and TD mapped relationships.
• Meeting and conversion on leads from VRM and CEC.
• Working closely with respective teams on LI, GI, KSEC, IC and Asset team for timely conversion of the business.
• Ensuring customer stickiness and category upgrade.
• Acquisition, X-sell of business & Service activations to existing customers
• Explain all the Facilities of the Bank in Form of Demonstration both online / offline
• Enroll the customer for the services which would be useful for him
• Handle customer service requirements like account opening, Trinity account opening, liability product selling, liability on product features, Cheque book insurance.
• Speed and efficiency of service given
• Sales targets for banks and investment products.
• Customer acquisition from Family Household & referrals.
• Have higher NPs scores

Job Requirements : : Job Role

Skills Required

Customer Service, Relationship Management, Sales Targets, investment products, Customer Engagement