Regional Manager ISM- West & East

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

The role is responsible for leading a team of technical IT specialists providing infrastructure service management support along with second-line support to end users in the respective region with below overall responsibilities.

• Infrastructure Management :
• Oversee the design, implementation, and maintenance of IT infrastructure (servers, networks, storage, etc.).
• Ensure high availability, reliability, and performance of infrastructure components.
• Service Delivery Management :
• Manage the delivery of IT services to meet business requirements and service level agreements (SLAs).
• Monitor service performance and implement improvements as necessary.
• Incident and Problem Management :
• Establish and manage processes for incident and problem resolution to minimize downtime.
• Analyse incidents to identify trends and prevent future occurrences.
• Change Management :
• Implement and manage change management processes to ensure minimal disruption to services.
• Evaluate and approve changes to the infrastructure and services.
• Capacity Planning and Management :
• Monitor and analyse the capacity of infrastructure resources to ensure they meet current and future business needs.
• Develop and implement capacity plans to optimize resource utilization.
• Disaster Recovery and Business Continuity :
• Develop and maintain disaster recovery and business continuity plans for IT services.
• Conduct regular testing and updates to ensure effectiveness.
• Vendor Management :
• Manage relationships with vendors and service providers to ensure quality service delivery.
• Negotiate contracts and monitor vendor performance against SLAs.
• Budgeting and Cost Management :
• Develop and manage the budget for infrastructure and service management.
• Monitor expenses and implement cost-saving initiatives without compromising service quality.
• Team Leadership and Development :
• Lead and develop the infrastructure and service management team to enhance skills and performance.
• Foster a collaborative and high-performance work environment.
• Stakeholder Engagement :
• Collaborate with business units to understand their IT needs and align services accordingly.
• Communicate effectively with stakeholders regarding service status, incidents, and changes.
• Continuous Improvement :
• Identify opportunities for process improvements in infrastructure and service management.
• Stay updated on industry trends and best practices to enhance service delivery.
• Governance, Risk and Compliance Management :
• Ensure that infrastructure and services comply with relevant regulations, standards, and organizational policies from Infosec standpoint.
• Implement security measures to protect infrastructure and data.
• Data Protection principles, GDPR , DPDP , and other relevant regulations / laws with their applicability to Infrastructure solutions and business contract reviews.

Requirements

Experience :

Qualification : University bachelor's degree in engineering or a business discipline and work experience, preferably in the Supply Chain , Forwarding / Logistics sector. Certifications like CCNA , PMP , Prince2 , ITIL , COBIT , CISSP , CISM , ISO 27001 , CIPM etc are preferred.

Skills and Competencies :

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Skills Required

Vendor Management, Infrastructure Management, Service Delivery Management, Stakeholder Engagement, Incident And Problem Management, Continuous Improvement, Change Management