Market Director, Destination Sales
Marriott Hotels ResortsMumbai, Maharashtra, India21 days ago
Job descriptionHigh school diploma or equivalent. University degree preferred. 8 10 years progressive work experience in the hotel industry with focus on Sales Targets destination sales accounts for the resorts with heavy emphasis on proactive solicitation and account saturation Partners with the Property Sales teams to manage the business opportunity Handles all opportunities generated through sales calls telemarketing and walk-ins for destination sales Identifies qualifies and solicits new business to achieve personal and each propertys revenue goals Focuses efforts on destination sales accounts with significant potential sales revenue Develops effective destination sales plans and actions Maximizes revenue by upselling packages and creative food and beverage options Understands the overall market competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them Uses negotiating skills and creative selling abilities to close on business and negotiate contracts Handles complex business with significant revenue potential as well as significant customer expectations Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc Develops relationships within community to strengthen and expand customer base and sales opportunities Supports brands service and relationship strategy driving customer loyalty by delivering service excellence throughout each customer experience Provides excellent customer service in order to grow share of the account Executes brands customer service standards and propertys brand standards Participates in and practices daily moves of the brand (i.e. MIs Spirit to Serve daily basics) Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the property and brand Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solutions both prior to and during the program / event Works collaboratively with off-property sales channels (e.g. wholesaler / tour operator booking / sub agents market sales strategic accounts) to ensure sales efforts are coordinated complementary and not duplicative Manages and develops relationships with key internal and external stakeholders Uses sales resources and administrative / support staff Maximizing Revenue Market Share & Managing Profitability through leads generation Focus on Leisure business with a focus on key tour operators and their sub agents Attend sales trips / trade shows and Marriott Sales Missions and establish a strong working relationship with key GSO personnel in each destination Align with the Area / Country pricing and demand generation strategies Building Successful Relationships with GSO Booking Intermediaries Local Stakeholders Providing Exceptional Customer Relationships New Opening Hotel Support Carrying out competitor analysis. Increase in revenue from key source accounts Manage the relationship between the client their preferred intermediary and our hotels including acting as the single point of contact if requested / needed. Qualify leads on behalf of our on-property sales teams communicate clients needs & wants and identify the most suited hotels. Support hotels to convert business. Be a Destination Expert! Communicate key updates about hotels to all the stakeholders. Carrying out competitor analysis and sharing market knowledge Strategic oversight of all participating hotels / resorts performance assisting in building action plans to address market specifics Country coordination and alignment around Consumer Operations Strategic Direction Maximize account pricing volume opportunities and expand customers business to each hotel Active coordination and information sharing with all stakeholders All hotels targeting the same set of clients (no duplication) Increased reach and market-specific knowledge Curated client relationships aligning with culturally specific business habits Economies of scale Utilizes intranet for resources and information (e.g. training energizers etc) Leverages available eTools (e.g. Direct Connected Wholesale / Tour Operator distribution) Conducts site inspections Creates contracts as required Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence) Professional Demeanour : exhibiting behavioural styles that convey confidence and command respect from others; making a good first impression and representing the business in alignment with its values Adaptability : maintaining performance level under pressure or when experiencing changes or challenges in the workplace Driving for Results : setting high standards of performance for self and / or others; assuming responsibility for work objectives; initiating focusing and monitoring the efforts of self and / or others toward the accomplishment of goals; proactively taking action and going beyond what is required Building and Contributing to Teams : leading and participating as a member of a team to move toward the completion of common goals while Coworker Relationships : interacting with others in a way that builds openness trust and confidence in the pursuit of organizational goals Customer Relationships : developing and sustaining relationships based on an understanding of customer needs and actions consistent with Technical Acumen : understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges Sales Ability (Persuasiveness) : using appropriate interpersonal styles and communication methods to gain acceptance of a product service or idea Sales Disposition : demonstrating the traits inclinations and outlooks that characterize successful salespersons; exhibiting behaviour styles that Supporting Sales Implementations : supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on Basic Competencies : fundamental competencies required for accomplishing basic work activities Basic Computer Skills : using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.) Mathematical Reasoning : the ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues Oral Comprehension : the ability to listen to and understand information and ideas presented through spoken words and sentences Reading Comprehension : understanding written sentences and paragraphs in work-related documents Writing : communicating effectively in writing as appropriate for the needs of the audience
Description
MARRIOTT INTERNATIONAL
Above Property Senior Leader Job Description
Position Title :
Market Director of Destination Sales
Date Created : September2025
Career Band : Blue
Reports to :
Senior DirectorSales Marketing&Distribution Singapore & Maldives
Department :
Consumer Ops (Sales & Marketing)
JOB SUMMARY
The role provides overall leadership and direction of the India team developing source market and account management strategies to build solid long-term relationships from International Wholesale and Tour Operator accounts and retail travel agents. This market leadership role will hold an active account portfolio with proactive sales goals.
Partners with the Global Sales Organization (GSO) to verify the pull-through of segment strategies as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the country (Maldives).
The role creates brand / property awareness by attending sales trips and trade shows. They analyze the activities of competitor hotels including their customer base aiming to secure new business and provide a market advantage. This role is to maintain a close relationship with customers and Global Sales Office (GSO) Teams in key markets and grow awareness for all properties.
BUSINESS CONTEXT
- Above property role travel between properties is required within country of responsibility Maldives which could be included according to MI expansion and / or market realignment.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
Drive Market Specific Demand Generation Strategies & Opportunities and Driving Revenue
Drive Customer Success & Business Performance
Building Successful Relationships
Key Job Role and Responsibilities
Additional Responsibilities
Skills and Competencies
Leadership
Managing Execution
fostering cohesion and collaboration among team members
Building Relationships
and lasting relationships
brands service standards
Learning and Applying Personal Expertise
from prospects and clients
facilitate adaptation to the demands of the sales role
customer feedback; taking responsibility for customer satisfaction and loyalty
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience :
Director
Key Skills
Business Development,Sales Experience,Direct Sales,Marketing,SAAS,Hotel Experience,Management Experience,Revenue Management,Salesforce,Sales Management,Enterprise Sales,negotiation
Employment Type : Full-Time
Experience : years
Vacancy : 1
Yearly Salary Salary : 8 - 10
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Sales Director • Mumbai, Maharashtra, India
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