Customer Support Executive | Domestic Bpo / Marathi / Malayalam / Voice

Key Responsibilities :

• Handle inbound and outbound customer calls in Marathi or Malayalam to resolve queries, complaints, and requests.
• Provide accurate product / service information, troubleshoot customer issues, and offer solutions in real-time.
• Maintain a positive, professional, and empathetic attitude in every customer interaction.
• Record and document customer interactions, complaints, and feedback in the system.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Escalate complex or unresolved issues to the appropriate team for further action.
• Collaborate with team members and supervisors to ensure seamless customer support.
• Assist in achieving team and company performance metrics such as call handling time, first-call resolution, and customer satisfaction.
• Ensure adherence to company policies, guidelines, and service standards.
• Promote and upsell products or services to customers when appropriate.

Skills Required

Customer Support, Voice Process, Communication, Active Listening, Problem Solving