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Chat Support Executive

ConfidentialHyderabad / Secunderabad, Telangana

6 days ago

Job description

Description

We are looking for a Chat Support Executive to join our team. The ideal candidate should have 1-6 years of experience in a similar role and possess excellent communication skills. As a Chat Support Executive, you will be responsible for providing customer support through various chat channels, including live chat, email, and social media. You will work closely with the customer service team to ensure customer satisfaction and retention.

Responsibilities

Respond to customer queries and complaints through various chat channels in a timely and professional manner
Identify customer needs and provide appropriate solutions and recommendations
Collaborate with the customer service team to ensure customer satisfaction and retention
Maintain accurate records of customer interactions and transactions
Stay up-to-date with product and service information and promotions
Provide feedback and suggestions to improve customer support processes and systems

Skills and Qualifications

Bachelor's degree in any field

1-6 years of experience in a similar role

Excellent communication skills, both written and verbal

Strong problem-solving and decision-making skills

Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously

Familiarity with CRM software and chat support tools

Customer-centric mindset with a strong focus on customer satisfaction

Ability to work in a team environment and collaborate with cross-functional teams

Flexibility to work in shifts and weekends, if required

Skills Required

Problem Solving, Patience, Time Management, Customer Service, Typing Speed, Multitasking, Active Listening, Technical Knowledge, Communication, Attention To Detail

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Support Executive • Hyderabad / Secunderabad, Telangana