Chat Support Executive

Description

We are looking for a Chat Support Executive to provide exceptional customer service through our chat platform. The ideal candidate should have 1-3 years of experience in a similar role in the Indian job market context. The successful candidate will be able to quickly understand customer issues, provide accurate information, and resolve problems in a timely and efficient manner.

Responsibilities

• Respond to customer inquiries and provide solutions through chat
• Identify and escalate priority issues to the appropriate team member
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure their issues have been resolved
• Stay up-to-date with product and service knowledge to provide accurate information to customers
• Collaborate with other team members to improve customer service experience

Skills and Qualifications

Skills Required

Patience, Technical Knowledge, Attention To Detail, Time Management, Active Listening, Multitasking, Customer Service, Problem-solving, Communication, Team Player