Customer Support Executive

Description

We are looking for a skilled Customer Support Executive to join our team. The successful candidate will be responsible for providing excellent customer service and support to our clients. The ideal candidate should be a good communicator and problem solver, with a proven track record of delivering high-quality customer service. This is a full-time position based in India.

Responsibilities

• Responding to customer queries via phone, email, and social media
• Providing technical support to customers and resolving any issues they may have
• Identifying and escalating complex issues to the appropriate department
• Maintaining accurate records of customer interactions and transactions
• Following up with customers to ensure their issues have been resolved
• Providing feedback to the management team on areas for improvement

Skills and Qualifications

Skills Required

Patience, Attention To Detail, Time Management, Conflict Resolution, Multitasking, Product Knowledge, Technical Skills, Customer Service, Communication, Problem Solving