Marathi / Malayalam Language|| Customer Service

Key Responsibilities :

• Provide exceptional customer service to Marathi or Malayalam-speaking customers via phone, email, or chat.
• Address customer queries, complaints, and requests, ensuring timely and effective resolution.
• Communicate product / service information, troubleshoot issues, and guide customers in the resolution process in their native language.
• Document customer interactions, feedback, and complaints in the CRM system.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Work with cross-functional teams to address complex customer concerns and escalate issues when needed.
• Maintain a positive and professional attitude while handling customer interactions.
• Process customer orders, refunds, and exchanges as required.
• Promote additional products or services when appropriate based on customer needs.
• Ensure adherence to company policies, procedures, and service standards.

Skills Required

Technical Support, Voice Process, Troubleshooting, Communication Skills, Professionalism, customer interactions