Executive - Operations, Pune

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation.

Team Leader JD for the BFL Project

• Manage a team of 20-25 associates for multiple processes.
• Banking Sector experience mandatory
• Client communication via emails, phone calls and G-meetings
• Schedule and allocate to team members tasks and activities to meet Customer Service KPI's
• Close monitoring of day to day operations, productivity, quality, logins, breaks, logouts, etc.
• Manuals / SOPs periodic review & updation approval from clients.
• Discover training needs and provide coaching
• Absenteeism management, ensuring adequate staff available during day to day operations.
• Attrition management
• Preparing Dashboards and MIS publishing as per business needs
• Sets Clear Team goals and KPI's, Plan and organize team building activities
• Daily team huddles on performance and targets.
• Monthly 1-1 discussion with team members.
• Listen to team members' feedback and resolve any issues or conflicts
• Identify new process improvement and automation opportunities
• Motivating Quality resources for career growth and grooming the right talent.

Team Leader Requirement and Qualification : -

Category : Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [HIDDEN TEXT]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition : J0089632

Skills Required

Client Communication, Ms Office