Opengov - Head - Operations

Role Overview :

• As Head of Pune Operations, you will serve as the operational leader for OpenGov's Pune Innovation Hub-driving excellence across all functions.
• While closely partnering with local and global R&D, HR, GTM, Operations, and Enterprise Systems leadership, you will report directly to the SVP of Operations and own end-to-end business operations in the Pune office.
• You will act as the connective tissue between functional departments, global leadership, and local stakeholders-ensuring site-wide alignment, fiscal discipline, and operational effectiveness.

Core Responsibilities :

• Own day-to-day management of all functions at our Pune office-including Engineering, Product Management, Services, Support, Marketing, HR, Finance, IT, Facilities, Procurement, Travel, and Vendor Management.
• Collaborate with global Finance to create and manage site budgets, headcount planning, forecasts, and cost-control initiatives.
• Design and execute scalable programs that improve productivity, reduce friction, and streamline site-wide processes.
• Serve as the go-to liaison for site operations to the SVP of Operations, preparing executive dashboards, KPIs, and status updates.
• Partner with HR to drive hiring plans, employee engagement initiatives, local onboarding, local branding, and site culture development.
• Ensure compliance with global and local IT, cybersecurity, facilities, and employment standards in coordination with respective global teams.
• Coordinate with functional leads across departments and time zones to align Pune operations with company-wide goals and strategy.
• Lead operational planning for site-wide meetings, leadership offsites, and internal events; prepare agendas, document outcomes, and drive accountability.
• Act as the primary ambassador and vocal advocate for the Pune office, ensuring its voice, achievements, and challenges are clearly represented and integrated across the broader company,
• Serve as the visible and inspiring leader for the Pune team-championing local talent, fostering a strong sense of belonging and purpose, and driving seamless collaboration and alignment with the company's global culture, goals, and operations.

What You'll Bring :

• Bachelor's or Master's degree in Business, Engineering, Operations, or a related field.
• 8+ years of experience in operations management, strategy, program management, or consulting across multiple business functions at enterprise SaaS companies.
• Proven ability to design and execute cross-functional programs in a fast-paced, high-growth environment.
• Exceptional verbal and written communication skills, with comfort engaging senior stakeholders.
• Strong analytical capabilities; proficiency with Excel, AI-usage, and BI / data-visualization tools.
• Highly organized, detail-oriented, and adept at managing multiple concurrent priorities.
• Demonstrated track record of driving process improvements and delivering measurable business impact.
• Ability to thrive in a matrixed global environment and build effective cross-functional relationships.
• Certifications in Lean, Six Sigma, or PMP.
• History of building and sustaining KPIs and dashboards that inform executive decision-making.
• Experience partnering with global teams and navigating complex matrixed organizations.

(ref : iimjobs.com)